Frequently Asked Questions

Shipping & Payment

Currently, we only ship to Canada. Sign up to our newsletter to be notified when we expand to new geographic locations.

We currently ship all of our products from Canada.

If you have a subscription through Marlow, shipping is on us! Woo! However, if you are making a one-time purchase, shipping costs will apply. Shipping varies by location and can be seen during checkout.

Our team is working hard to ship out your orders as fast as possible. All orders placed will be processed within 3 business days. We are currently shipping through Canada Post, which may experience delays due to Covid-19. If you have any concerns about shipping, send us an email at hello@wearemarlow.com.

We currently accept Visa, Mastercard and American Express.

To update your credit card on file, first click on the profile icon in the top right corner of your screen to ensure you’re logged in. From here, select “Manage Account” on the right side of the screen. Select “Manage Subscriptions” and then “Change payment info.” You will receive an email to securely update your payment information.

You will be charged for your first subscription order when you checkout online. Each following order will be charged upon the reorder date. You can view your upcoming delivery schedule by going to your account and selecting "Upcoming Orders."

Once your order has been processed and shipped, you will receive a tracking number to track your order via Canada Post. If you are unable to locate the tracking number, you can message one of our representatives by clicking the messaging icon at the bottom right corner of your screen.

If your product has been damaged or you received an incorrect order, we truly apologize! You can click on the message icon in the bottom right corner of your screen to contact one of our representatives and we will sort everything out for you!

If you didn’t receive your order, you can message one of our representatives by clicking the messaging icon at the bottom right corner of your screen and we'll help you out!

At Marlow, we want you to be comfortable, always. That’s why we take your privacy very seriously and have designed our policy with you in mind. You can read more here.

Subscription & Account Management

We currently offer quarterly subscriptions, meaning you’ll receive product every 3 months. You can modify or cancel your subscription at any time by logging into your account and clicking on your profile. From here you’ll be able to edit your subscription in the following ways: update product variants, add a new product to your subscription, apply a discount, skip a shipment, gift a shipment to a friend, change the next order date, change your billing info, or cancel your subscription.

Yes! You can either place a one-time order or subscribe to receive our tampons and lubricant.

In the top right corner of our website, select the profile icon to access your account. Once you input your email address and password, you will be logged in.

Once your order has been processed, you’ll receive an email from us. All orders are processed within 3 business days.

Once your order has shipped, you’ll receive an email from us, which will also include a tracking number through Canada Post.

To log out, select the profile icon at the top right corner of your screen. Then, select "Manage Account" and "Log Out." You're all set!

In the top right corner of our website, click on the profile icon to access your account. From here, select “Manage Account” and then “Delivery Addresses.” You can directly update your shipping address here.

We’re here for you - send us a message and we’ll see what we can do! Simply start a chat by clicking the messaging icon at the bottom right of your screen, and let us know what you need.

In the top right corner of our website, select the profile icon to access your account. Then, select “Manage Account.” From here, click “Manage Subscriptions." At the bottom of the page, select “Cancel Subscription.”

No, you will not be charged for cancelling your subscription! You can pause, modify, or cancel your subscription at any time without penalty.

In the top right corner of our website, select the profile icon to access your account. Then, select “Manage Account.” There will be a button to skip your upcoming order.

If you want to delay future subscription orders, you can update your upcoming order dates or skip your next order when you go to your profile. If you wish to take a longer break from your subscription, you need to cancel your subscription. (P.s. don’t worry, we’ll always welcome you back with open arms!)

If you want multiple subscription orders shipped together, just message our customer service representative, and they’ll help you out! Simply start a live chat by clicking on the message icon at the bottom right corner of your screen, or email us at hello@wearemarlow.com.

If you need to update a future order date, it’s easy! In the top right corner of our website, select the profile icon to access your account. Then, select “Manage Account.” From here, click “Manage Subscription” and then update the date next to "Next Shipment.” You’re set!

In the top right corner of our website, select the profile icon to access your account. Then, select "Manager Account" and then “Manage Subscription.” You'll see a section where you can apply a discount code.

We do not offer returns. However, if you have any concerns with your product, reach out and we’ll see what we can do for you! Simply start a live chat or email us at hello@wearemarlow.com. To access our live chat, click on the messaging icon at the bottom right corner of your screen.

Yes you can! In the top right corner of our website, select the profile icon to access your account. Here, you can add a new product to your shipment, or you can scroll down to swap out a different variant of what you're already ordering.

Although we can’t alter orders once they’ve been processed, start a live chat or shoot us an email at hello@wearemarlow.com, and we’ll try our best to help you out!

Products

Yes, you can use our lubricant and tampons together! However, always ensure that you’re following the instructions on the box when using our tampons and lubricant.

If you want a smoother tampon insertion experience, then heck yeah! After all, who likes a dry slip and slide ;). Ok but really, try it out. If you want to make the process of using a tampon more comfortable, we made this just for you.

We’re excited that you asked! We’re proud to say that our tampons are 100% organic, GOTS certified cotton. The string is also 100% organic GOTS certified cotton with a water-repellent wax coating. Our applicators are made of a plant-based plastic material. Each tampon is sealed in a compostable wrapper. And, to top it all off, we’ll ship it to you in a compostable mailer! Read more about our product decisions here.

Here’s everything we put in our lubricant: Water, aloe barbadensis leaf extract*, sorbitol, hydroxyethyl cellulose, allantoin, lactic acid, tocopherol, potassium sorbate, stevia rebaudiana extract, paeonia albiflora root extract*, passiflora incarnata flower extract*, hyaluronic acid. (*Organic ingredients). Our lubricant is water-based, pH balanced, and free of any harsh ingredients.

Check out this page to understand why we chose to sell organic cotton tampons, and what this means for you and for the environment.

Each box contains 18 compact applicator tampons.

Always wash your hands thoroughly before inserting a tampon. It also helps to choose a position for comfortable insertion. This may be standing with one foot placed on a toilet seat, or sitting on the toilet with your knees apart.

1) Remove the tampon from its individual protective wrapping. Pull the inner tube out until it comes to a stop at the bottom of the outer tube. Make sure the removal cord is hanging down from the inner tube. Gently tug the cord once to ensure that it is securely attached and not damaged.

2) Use your thumb and middle finger to hold the applicator on the grooved rings. Place the tip of the applicator into your vaginal opening and gently push the applicator into the vagina.

3) Keep hold of the applicator using your thumb and middle finger and with your index finger gently push the smaller tube all the way into the bigger tube. Once the rings or both tubes come close to one another, the tampon has been inserted.

4) Gently remove the applicator. Once the tampon has been inserted, the removal cord should be protruding from the vaginal opening.

We offer light, regular, and super tampons to match your flow!

Light tampons are meant for a light flow, regular tampons are meant for a regular flow, and super tampons are meant for a heavy flow.

Select the absorbency rating that suits your menstrual flow and always choose the lowest absorbency to lower your risk of developing TSS. If you need to change your tampon more often than every 4 to 8 hours, try a tampon with a higher absorbency rating. Regardless of the tampon size you choose, you should change your tampon every 4 to 8 hours. Never use higher absorbency tampons to extend the time a single tampon may be used. Never exceed 8 hours of use with a single tampon and do not use overnight. Use different appropriate tampon absorbencies throughout your menstrual cycle to ensure optimal safety.

Here’s how to dispose of each component you receive:
The mailer your product was shipped in → compost!
The box your tampons came in → recycle!
The tampon wrapper → compost!
The tampon applicator and tampon → your bin (and not the toilet)!

Please do not flush any tampons! Always throw tampons in the bin.

Regardless of the tampon size you choose, you should change your tampon every 4 to 8 hours. Never use higher absorbency tampons to extend the time a single tampon may be used. Never exceed 8 hours of use with a single tampon and do not use overnight.

To use Marlow’s lubricant with tampons, dip a clean applicator tampon into the lubricant container and then remove the tampon from the container. Do not reinsert the same tampon into the container more than once. For penile and/or vaginal application, apply a desired amount of lubricant to your intimate areas. Reapply as needed.

No, our personal lubricant does not protect against STIs and pregnancy as it does not contain spermicide.

Marlow’s lubricant is compatible with natural rubber latex and polyisoprene condoms. Our lubricant is not compatible and should not be used with polyurethane condoms.

Your lubricant should be stored at room temperature at all times. Your tampons should not be stored in temperatures above 25 degrees celsius or in high humidity.

For many, tampons are a necessity. That’s why we’re taking steps to minimize the environmental impact of our products as much as we can. We don’t take this lightly; we’re constantly investing in research and development to develop a more sustainable product. To learn more about the choices we have already made to prioritize sustainability, keep reading here. We want our products to be as comfortable for Mother Earth as they are for you.

Referral program

We definitely do! Just click on the Rewards button in the bottom left corner of your screen to get started. With our Give $5, Get $5 program, you can refer a friend so that they get $5 off their first purchase, and you’ll get $5 off your next one.

Other

You, me, and all other menstruators are Marlow. We’re taking the uncomfortable - conversations and products surrounding menstrual and sexual health - and making them comfortable. When you join Marlow, you become a part of a larger community that is growing, learning, and breaking down barriers together. Learn more about the Original Marlows here.

If you’re interested in carrying our product in your store, please email us at info@wearemarlow.com.

If you’re interested in partnering with Marlow, please email us at info@wearemarlow.com.

Please email us at info@wearemarlow.com.

Still haven't found what your looking for?

Drop us a line hello@wearemarlow.com